Cancellation Policy

HIGH SEASON
  • All funds once paid are non-refundable and non-transferable.
LOW SEASON
  • Cancellations will be accepted up to 2 weeks prior to booking.
    No refund for late cancelled bookings.
TRANSFERS OF BOOKING DATES.
  • Deposits are available to be transferred EXCEPT those bookings for Christmas/New Year, Easter and longs
    weekends as specified above.
  • Deposits can only be transferred once.
  • The new date must be advised to us at time of request.
  • The new date must be within 6 months or the original arrival date.
  • Should you be unable to arrive by the revised date, all deposits will be forfeited.
  • Transfers for bookings for off peak dates, will only be granted when requested no less than 3 days prior to original arrival date.
GENERAL
  • Deposits paid are deducted from the total amount payable upon arrival.
  • Deposits must be paid when a reservation/booking is requested to be made by you.If you are unable to pay a
    deposit, then a reservation cannot be held.
  • Mastercard and Visa cards accepted. AMEX and Diners card are not.
  • Personal cheques are acceptable for deposits only and must clear prior to your arrival. Once you have arrived,
    the balance must be paid by cash, credit card or EFTPOS.
  • Bookings for “Schoolies” week will not be accepted.
  • Peak rates are only charged at Christmas/New Year and Easter.
  • No refund for early departure.
  • No refunds given to persons evicted from the park as a result of violation of park rules including general disrespect to other tenants.
  • While your booking is guaranteed when your deposit is paid, all efforts will be made to reserve a site that may
    have requested by you. Management reserves the right to relocate or change the reserved site prior to or at arrival.