clarenceheadcp@bigpond.com
113 Charles Street, Iluka NSW 2466

  


Experience the unspoiled coastline of Iluka

Cancellation Policy

PEAK/HIGH SEASON

* All bookings for NSW and QLD long weekends attract a minimum stay time of 2 nights.

* A deposit of 50% for all bookings for NSW and QLD long weekends must be paid 2 weeks prior to your arrival
and is non-refundable and non-transferrable from that time.

* All bookings for Easter attract a minimum stay time of 3 nights.

* Bookings for Easter require 50% deposit at time of booking, this deposit is non-refundable and non-transferrable.

* Full payment for all Easter bookings is required by 3 weeks prior to your arrival date and is non-refundable and non-transferrable from that time. If payment not received 3 weeks prior to arrival, booking will be lapse and no monies refunded.

* All bookings for Christmas/New Year reservation attract a minimum stay time of 7 nights.

* A deposit of 50% for any Christmas/New Year reservation must be paid by 1st November of the corresponding Christmas booking.

* This deposit then becomes
non-refundable and non-transferrable should a cancellation or change of arrival
date be advised to us after close of business on the 30th November.

* Should you advise us of a cancellation prior to close of business on 30th November, your deposit will be refunded minus the non-refundable booking fee of $25.00 PER SITE and/or $50.00 PER CABIN/UNIT.

 

OFF PEAK/LOW SEASON

* All powered and unpowered sites require a non-refundable booking fee of $25.00 PER SITE to secure booking.

* All cabin and unit bookings require a non-refundable deposit of $50.00 PER CABIN/UNIT to secure booking.

* Cancellations will be accepted up to 2 weeks prior to booking.  Deposits will be refunded minus $20 cancellation fee. No refund for late cancelled bookings.

 

TRANSFERS OF BOOKING DATES.

* Deposits are available to be transferred EXCEPT those bookings for Christmas/New Year, Easter and longs
weekends as specified above.

* Deposits can only be transferred once.

* The new date must be advised to us at time of request.

* The new date must be within 6 months or the original arrival date.

* Should you be unable to arrive by the revised date, all deposits will be forfeited.

* Transfers for bookings for off peak dates, will only be granted when requested no less than 3 days prior to original arrival date.

GENERAL

* Deposits paid are deducted from the total amount payable upon arrival.

* Deposits must be paid when a reservation/booking is requested to be made by you.If you are unable to pay a
deposit, then a reservation cannot be held.

* Mastercard and Visa cards accepted. AMEX and Diners card are not.

* Personal cheques are acceptable for deposits only and must clear prior to your arrival. Once you have arrived,
the balance must be paid by cash, credit card or EFTPOS.

* Bookings for "Schoolies" week will not be accepted.

* Peak rates are only charged at Christmas/New Year and Easter.

* Being a privately owned family business, we have chosen not to apply peak rates through school holidays. Our
policy is that we believe that it is unjustifiable to charge a higher tariff at the limited times that families can enjoy a holiday together.

* No refund for early departure.

* No refunds given to persons evicted from the park as a result of violation of park rules including general disrespect to other tenants.

* While your booking is guaranteed when your deposit is paid, all efforts will be made to reserve a site that may
have requested by you. Management reserves the right to relocate or change the reserved site prior to or at arrival.